GDPR

Royal Pine, with the contact email info@royalpine.com, is committed to protecting the privacy of your personal data. This document explains how we collect, use, and protect your data when you visit and use our site.

1. Personal Data Controller

The controller responsible for processing your data is Royal Pine. For any questions or requests related to data protection, you can contact us at the email address: info@royalpine.com.

2. What Data Do We Process?

We collect the following categories of personal data:

• Identification and contact details: Name, surname, delivery address, e-mail address, telephone number.
• Transactional data: Information about orders placed, products purchased, payment method (we do not store bank card data; these are securely processed by our partners).
• Technical data: IP address, browser type, information about the device used to navigate the site, cookies and similar technologies.

3. The Purpose and Legal Basis of the Processing

We process your data for the following purposes:

• Order processing: To receive, validate, ship and invoice the orders placed on the site. The legal basis is the execution of the distance contract (Art. 6(1)(b) of the GDPR).
• Fulfillment of legal obligations: To comply with our fiscal and accounting obligations (e.g. issuing invoices). The legal basis is the legal obligation (Art. 6(1)(c) of the GDPR).
• Customer support: To answer your questions and requests. The legal basis is our legitimate interest in providing quality services (Art. 6(1)(f) of the GDPR).
• Marketing (optional): Only with your explicit consent, to send you offers and news (newsletter). The legal basis is consent (Art. 6(1)(a) of the GDPR). You can withdraw your consent at any time.

4. Data Storage Duration

We will store your personal data for a period necessary to fulfill the purposes mentioned above. The data from the invoices will be kept for 10 years, according to the fiscal legislation in force. The customer account data will be kept until the explicit request for its deletion.

5. To Whom Do We Transmit Your Data?

We do not sell or rent your data to third parties. We may transmit your data, strictly for the fulfillment of the above purposes, to the following partners:

• Courier service providers: for the delivery of products.
• Online payment processors: for the secure processing of card payments.
• IT and hosting service providers: for the maintenance and administration of the site.

6. Your Rights

According to Regulation (EU) 2016/679 (GDPR), you have the following rights:

• The right to information and access: You can request information regarding the processing activities of your data.
• The right to rectification: You can request the correction of inaccurate data or the completion of incomplete data.
• The right to data erasure (“the right to be forgotten”): You can obtain the erasure of data, under certain conditions provided by law.
• The right to restrict processing: You can request the restriction of processing in the cases provided by law.
• The right to data portability: You can receive, under certain conditions, the personal data you have provided to us, in a structured, machine-readable format.
• The right to object: You can object to data processing based on our legitimate interest.
• The right to lodge a complaint: You can lodge a complaint with the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).

To exercise these rights, you can contact us at the email address royalpine@admin.com.

7. Data Security

We have implemented appropriate technical and organizational measures to ensure a high level of security for your personal data against destruction, loss, alteration, or unauthorized access.

8. Policy Updates

We reserve the right to periodically update and modify this Privacy Policy. Any changes will be displayed on this page.